User Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you give us when you register an account, play or otherwise interact with our services. We take your privacy seriously and set out below the types of data we collect, why we need it and the choices you have about how your information is used.
Types of data we collect
Personal data
When you create an account we collect personal information such as your name, date of birth, contact details, postal address and identity documents where required for verification. We also keep account credentials, correspondence with support and any documents you upload to verify your identity.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and location data where permitted. We record activity on the site such as pages visited, games played and session timestamps to improve service stability and detect suspicious behaviour.
Transactional data
Payment and transaction information is collected to process deposits and withdrawals. This includes payment method details, transaction amounts, timestamps and any reference numbers necessary to reconcile payments. We do not store full payment card details on our servers where a payment processor handles such data.
How we use your information
We use personal data to operate your account, process payments, carry out identity and affordability checks, and comply with legal obligations. Technical and activity data help us maintain system security, monitor for fraud, tailor the site experience and provide customer support. Where we analyse behaviour to provide safer gambling tools we do so to help protect customers and meet our responsible gambling obligations.
Data protection and storage
We store personal information securely and retain it only as long as is reasonably necessary for the purposes set out above or to meet legal and regulatory requirements. We use appropriate technical and organisational measures to protect data against unauthorised access, accidental loss and misuse. Access to personal data is restricted to authorised staff and trusted service providers.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable core site functionality and measure site performance. Some cookies are essential while others are used for analytics and personalised content. You can manage cookie settings via your browser or through our cookie controls on the site.
Your rights
You have rights in relation to your personal data including the right to access, correct or request deletion of information we hold about you, subject to legal or regulatory retention obligations. You may also object to or restrict certain processing and request a portable copy of your data where applicable.
Access, correction and deletion of data
To exercise your rights or update your details contact our privacy team. We will respond to legitimate requests in line with applicable law. If you ask us to delete data that we are required to retain for legal or regulatory reasons we will block further processing but may keep a minimal record for compliance purposes. Contact us at [email protected] for requests.
Information sharing and third parties
We may share information with authorised third parties such as payment processors, identity verification providers, fraud prevention agencies and service partners that support our operations. We require these parties to protect your data and only process it for permitted purposes. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the site or by direct notice where appropriate. The most recent version will always be available on our website and will state the date of last revision.